Adding and Removing Users – Guidelines

by Mike Thompson | Feb 28, 2025 | Site Coordinators

AAL Coverage Report Walkthrough

by Mike Thompson | Nov 5, 2024 | Site Coordinators

Creating and Editing Canned Messages and Macros

by Kelly Doty | Aug 22, 2023 | Chat, Email, Site Coordinators

Procedure to Create Personal Canned Messages Procedure to Create, Edit, and Use Macros – Site Coordinators Only -Creating and Using System Canned Messages Add Canned Messages specific to your library which can be accessed by all users in your Ask a Librarian...

Chatbot Tutorial

by Kelly Doty | Jun 21, 2023 | Chat, Reference and Customer Service, Site Coordinators

Introduction to the ChatBot feature AAL Chatbot Best Practices...

Widgets – Creating and Editing

by Kelly Doty | Feb 23, 2023 | Chat, Site Coordinators

AAL Account Type Access

by Kelly Doty | Jul 25, 2022 | Getting Started, Site Coordinators, Uncategorized

View or Download the chart here: https://divi.toolbox.askalibrarian.org/wp-content/uploads/2022/07/3582600b-5ef4-467f-9a17-a2c1ba608025.pdf