Customer Service in Virtual Reference

by Kelly Doty | Sep 9, 2022 | Chat, Exemplary Reference, Reference and Customer Service

Presented by Julie Edwards with Niche Academy SLIDES:...

Protected: NOV and DEC 2021 Exemplary Reference Award Winners

by Kelly Doty | Jun 23, 2022 | Exemplary Reference, Reference and Customer Service

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Helping Library Users with Legal Questions

by Kelly Doty | May 5, 2022 | Chat, Email, Reference and Customer Service

Presented by Deb Hamilton, Pikes Peak Library District Updated 01/16/25 SLIDES: https://divi.toolbox.askalibrarian.org/wp-content/uploads/2025/01/FL-Library-Consortium-Training_2025-1.pdf RESOURCE LIST:...

Protected: SEP and OCT 2021 Exemplary Reference Award Winners

by Kelly Doty | Mar 24, 2022 | Exemplary Reference, Reference and Customer Service

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Protected: JUL and AUG 2021 Exemplary Reference Award Winners

by Kelly Doty | Jan 20, 2022 | Exemplary Reference, Reference and Customer Service

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Online Customer Service

by Kelly Doty | Dec 16, 2021 | Chat, Reference and Customer Service

Presented by Diana Silveira...