by Kelly Doty | Nov 21, 2023 | Exemplary Reference, Reference and Customer Service
by Kelly Doty | Oct 4, 2023 | Exemplary Reference, Reference and Customer Service
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the November and December 2022 Exemplary Reference Award Winners! November Emily N. (University of South Florida) December Robbie A. (Palm Beach State College) Please join us in congratulating our...
by Kelly Doty | Aug 17, 2023 | Chat, Email, Reference and Customer Service
During two weeks in October, we’ll ask you to contribute by answering Reference Analytics questions after each chat, email or SMS is answered. An automatic prompt will be enabled to remind you to participate during these weeks. Please take a look at the...
by Kelly Doty | Jul 17, 2023 | Exemplary Reference, Reference and Customer Service
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the July and August 2022 Exemplary Reference Award Winners! September Renee P. (AAL Virtual Reference Specialist) October Shan B. (USF Libraries) Please join us in congratulating our winners as...
by Kelly Doty | Jun 21, 2023 | Chat, Reference and Customer Service, Site Coordinators
Introduction to the ChatBot feature AAL Chatbot Best Practices...
by Kelly Doty | May 9, 2023 | Chat, Reference and Customer Service
Presented by Chad Mairn, SPC Library SLIDES: https://docs.google.com/presentation/d/1Mjq_fGw5_Pcjxhi3-kmPTSSW4RwyAALLme1fulU6xts/edit?usp=sharing Shared links from others in the chat: Reminds me of the Chinese room thought experiment...
