by Kelly Doty | Aug 22, 2023 | Chat, Email, Site Coordinators
Procedure to Create Personal Canned Messages Procedure to Create, Edit, and Use Macros – Site Coordinators Only -Creating and Using System Canned Messages Add Canned Messages specific to your library which can be accessed by all users in your Ask a Librarian...
by Kelly Doty | Aug 17, 2023 | Chat, Email, Reference and Customer Service
During two weeks in October, we’ll ask you to contribute by answering Reference Analytics questions after each chat, email or SMS is answered. An automatic prompt will be enabled to remind you to participate during these weeks. Please take a look at the...
by Kelly Doty | Aug 24, 2022 | Chat, Email, SMS
The 2024 Reference Analytics Collection period runs October 14-28. Read more about what that entails here View the Knowledge Base Entry with the list of questions and explanation of Question Type answers. Download the PDF Walkthrough Here Reference Analytics (RA)...
by Kelly Doty | May 5, 2022 | Chat, Email, Reference and Customer Service
Presented by Deb Hamilton, Pikes Peak Library District Updated 01/16/25 SLIDES: https://divi.toolbox.askalibrarian.org/wp-content/uploads/2025/01/FL-Library-Consortium-Training_2025-1.pdf RESOURCE LIST:...
