How to Retrieve Transcripts

by Kelly Doty | Jan 7, 2021 | Chat

You can view transcripts from past chat...

Chat, Email, and SMS Statistics

by Kelly Doty | Dec 18, 2020 | Chat, Email, Site Coordinators, SMS

Using the AAL Training Room

by Kelly Doty | Dec 18, 2020 | Chat, Email, Getting Started, SMS

updated...

How to win an Exemplary Reference Award

by Kelly Doty | Dec 18, 2020 | Chat, Exemplary Reference, Getting Started

“How to Win and Exemplary Reference Award” presentation Updated 2/24/21 View the Ask a Librarian Service Expectations...

Collaborative Scheduling with When to Work

by Kelly Doty | Dec 18, 2020 | Chat, Site Coordinators

Please note: The password to the shared account on When to Work has changed. Username: askalibrarian Password:...

Enabling Pop-Out Chats

by Kelly Doty | Dec 18, 2020 | Chat

Choose how you’d like chats to appear when opened. “Individually” will show one chat at a time and gives you a large chat area for each; “Multi Chat Overlay” opens each chat in a pop-out window, which can then be moved/resized as...