by Kelly Doty | May 5, 2022 | Chat, Email, Reference and Customer Service
Presented by Deb Hamilton, Pikes Peak Library District Updated 01/16/25 SLIDES: https://divi.toolbox.askalibrarian.org/wp-content/uploads/2025/01/FL-Library-Consortium-Training_2025-1.pdf RESOURCE LIST:...
by Kelly Doty | Dec 16, 2021 | Chat, Reference and Customer Service
Presented by Diana Silveira...
by Kelly Doty | Nov 19, 2021 | Chat
by Kelly Doty | Jan 7, 2021 | Chat, Getting Started
An automated message can be sent after you’ve been idle for a specific number of minutes (if you’ve had to leave your computer to find something up for the patron). This will let them know you are still there and actively working to answer their...
by Kelly Doty | Jan 7, 2021 | Chat
This is one of the most common questions we’re asked: “Am I alone on...
