by Kelly Doty | Jun 21, 2023 | Chat, Reference and Customer Service, Site Coordinators
Introduction to the ChatBot feature AAL Chatbot Best Practices...
by Kelly Doty | May 9, 2023 | Chat, Reference and Customer Service
Presented by Chad Mairn, SPC Library SLIDES: https://docs.google.com/presentation/d/1Mjq_fGw5_Pcjxhi3-kmPTSSW4RwyAALLme1fulU6xts/edit?usp=sharing Shared links from others in the chat: Reminds me of the Chinese room thought experiment...
by Kelly Doty | Sep 9, 2022 | Chat, Exemplary Reference, Reference and Customer Service
Presented by Julie Edwards with Niche Academy SLIDES:...
by Kelly Doty | Aug 24, 2022 | Chat, Email, SMS
The 2024 Reference Analytics Collection period runs October 14-28. Read more about what that entails here View the Knowledge Base Entry with the list of questions and explanation of Question Type answers. Download the PDF Walkthrough Here Reference Analytics (RA)...
