by Kelly Doty | Nov 7, 2022 | Exemplary Reference, Reference and Customer Service
by Kelly Doty | Oct 20, 2022 | Uncategorized
Please note: The Chat Dashboard section was re-recorded due to a technology issue during the live webinar. The new version better displays what the patron sees on their...
by Kelly Doty | Sep 9, 2022 | Exemplary Reference, Reference and Customer Service
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the January and February 2022 Exemplary Reference Award Winners! January BRIEF CHAT- Ciara H. (Valencia College) DETAILED CHAT- Beth J. (Sanibel Public Library) February BRIEF CHAT- Alyssa D. (St...
by Kelly Doty | Sep 9, 2022 | Chat, Exemplary Reference, Reference and Customer Service
Presented by Julie Edwards with Niche Academy SLIDES:...
by Kelly Doty | Aug 24, 2022 | Chat, Email, SMS
The 2024 Reference Analytics Collection period runs October 14-28. Read more about what that entails here View the Knowledge Base Entry with the list of questions and explanation of Question Type answers. Download the PDF Walkthrough Here Reference Analytics (RA)...
