by Kelly Doty | Oct 4, 2023 | Exemplary Reference, Reference and Customer Service
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the November and December 2022 Exemplary Reference Award Winners! November Emily N. (University of South Florida) December Robbie A. (Palm Beach State College) Please join us in congratulating our...
by Kelly Doty | Aug 22, 2023 | Chat, Email, Site Coordinators
Procedure to Create Personal Canned Messages Procedure to Create, Edit, and Use Macros – Site Coordinators Only -Creating and Using System Canned Messages Add Canned Messages specific to your library which can be accessed by all users in your Ask a Librarian...
by Kelly Doty | Aug 17, 2023 | Chat, Email, Reference and Customer Service
During two weeks in October, we’ll ask you to contribute by answering Reference Analytics questions after each chat, email or SMS is answered. An automatic prompt will be enabled to remind you to participate during these weeks. Please take a look at the...
by Kelly Doty | Aug 1, 2023 | Uncategorized
