Enabling Pop-Out Chats

by Kelly Doty | Dec 18, 2020 | Chat

Choose how you’d like chats to appear when opened. “Individually” will show one chat at a time and gives you a large chat area for each; “Multi Chat Overlay” opens each chat in a pop-out window, which can then be moved/resized as...

How to Use the ‘Set Away’ Checkbox

by Kelly Doty | Dec 18, 2020 | Chat

If you need to step away from the LibChat window for a moment but don’t want to sign out of chat completely, you can set your status as “Away”. Please note: Chats widgets will still allow questions to come through, but the patron will receive a message that the chat...

What should I do if my library is closing?

by Kelly Doty | Nov 19, 2020 | Site Coordinators

Holiday or Hurricane closures coming up and you’re not sure what to do about Ask a Librarian? Here are two important questions to ask yourself: Will my library miss a collaborative desk shift (Statewide or Academic) because of the closure? NO – If the collaborative...