by Kelly Doty | Jan 7, 2021 | Getting Started
Nicknames display to the patron through chat instead of your profile name designated within the Springshare system. You will not see your nickname from within the dashboard – only patrons see this...
by Kelly Doty | Jan 7, 2021 | Chat, Getting Started
An automated message can be sent after you’ve been idle for a specific number of minutes (if you’ve had to leave your computer to find something up for the patron). This will let them know you are still there and actively working to answer their...
by Kelly Doty | Jan 7, 2021 | Chat
This is one of the most common questions we’re asked: “Am I alone on...
by Kelly Doty | Jan 7, 2021 | Site Coordinators
Springshare will send automated text responses to patrons when an SMS question is sent outside of designated...
by Kelly Doty | Jan 7, 2021 | Email, Site Coordinators
Success Messages can be edited to indicate library closures when a patron submits an email ticket through a...
