by Kelly Doty | Jan 7, 2021 | Site Coordinators
Add Canned Messages specific to your library which can be accessed by all users in your Ask a Librarian local department. These can only be added and edited by site coordinators.
by Kelly Doty | Jan 7, 2021 | Getting Started
We ask that all users add their library name to their last name, making it easier for other libraries to see where you’re from and helping to sort through...
by Kelly Doty | Jan 7, 2021 | Getting Started
Nicknames display to the patron through chat instead of your profile name designated within the Springshare system. You will not see your nickname from within the dashboard – only patrons see this...
by Kelly Doty | Jan 7, 2021 | Chat, Getting Started
An automated message can be sent after you’ve been idle for a specific number of minutes (if you’ve had to leave your computer to find something up for the patron). This will let them know you are still there and actively working to answer their...
by Kelly Doty | Jan 7, 2021 | Chat
This is one of the most common questions we’re asked: “Am I alone on...
